Services Learning Ecosystem Health Check
Is your learning system working for you, or are you working for it?
Most learning systems were set up well. Then the organisation changed. Courses multiplied, names drifted, workarounds piled up, and now reports take hours of Excel work before anyone can use them.
We review your LMS and everything around it, then help you fix what matters. Independent of every vendor, so the focus is on getting more from what you already own.
Four areas, each rated on what we observe in the system.
Casuals struggle to log in and mandatory training is not surfaced on the dashboard.
Training completion data is not integrated with rostering systems, resulting in manual and inconsistent updates.
Three versions of manual handling are visible to learners.
Training uptake is hard to track, making forward planning challenging.
Sound familiar?
These are signs of a system that has grown faster than its set up. Almost all of them can be fixed without replacing the LMS.
Enrolments, attendance and certificates are entered by hand, one person at a time
Attendance records for face-to-face training are updated on an ad hoc basis.
L&D regularly gets training information requests from other teams.
Learners cannot find courses and call the admin for help
Old and duplicate course versions are still visible to learners
Inconsistent course and group names make reports unreliable
The system provides limited insight to support planning next year's training calendar
New starters, role changes and leavers do not flow from HR into the LMS
How it works
Two stages. You decide what happens in the second.
We look at your system as learners and admins actually use it, not as it looks in a demo. Then you choose which fixes are worth doing.
An independent review of your LMS and the processes around it, using the LENS framework. Each area is rated At risk, Developing or Established.
- LENS scorecard to share with leadership
- Recommendations grouped into Must do now, Do soon and Do when you can
- A scope selection worksheet for Stage 2
You choose which recommendations we complete. We then do the hands on work inside the platform you already have.
- Clean up and configuration (where feasible)
- Naming conventions and catalogue structure
- Reporting builds and process documentation
What we review
The LENS framework: four questions about your system
Learner experience
How easy is it for people to find and complete their learning?
Ecosystem efficiency
Is the admin effort proportionate to what the system produces?
Nomenclature and taxonomy
Is the system named and organised so it can be used and reported on?
Systemic intelligence
Does it give leaders insight, or just completion data?
What you receive
A clear picture, and the choice of what to fix
LENS scorecard
A one page rating of the four areas, designed to share upward.
Health Check report
The evidence behind every rating, with practical, prioritised recommendations.
Scope selection worksheet
A simple way to choose which fixes happen next, and who does them.
Hands on optimisation
Optional Stage 2 work in your own platform, priced from your selections.
All prices in AUD, excluding GST.
Book a health checkWho it is for
Organisations whose LMS has outgrown its set up
Typically 100+ learners, an LMS that is at least one year old, and one or two admins inside HR keeping it running. Many have shift based or field based staff across several sites.
Usual triggers
An admin leaving or overloaded, a failed reporting request, rapid growth, or a contract renewal
Who we work with
L&D managers, HR managers, people and culture leads, HRIS and systems leads
Platforms
Platform neutral. Experience includes SAP SuccessFactors, B-Online, Totara and Moodle
Beyond the LMS
How training flows to HR, rostering and payroll, and how external certificates are captured
Questions people usually ask
Will you tell us to buy a new LMS?
Rarely. Most problems sit in set up, naming, processes and reporting, and can be fixed in the system you already have. If replacement genuinely makes sense, we will say so and explain why.
Which LMS platforms do you work with?
The review is platform neutral and the LENS framework applies to any LMS. Hands on experience includes SAP SuccessFactors, B-Online, Totara and Moodle.
How is this different from the Compliance Learning Visibility Uplift?
The compliance review focuses on whether you can prove mandatory training. The Health Check looks at the whole learning ecosystem: usability, admin effort, structure and reporting.
Do we have to do Stage 2 with you?
No. The report is yours, and many clients choose to implement the recommendations independently. Of course, if you'd like our support, we can partner with you to prioritise, design and implement any actions identified in the report.
Not sure if your LMS needs a fix or a replacement?
A short conversation usually makes it clear. No pitch, and if a Health Check is not the right step, I will tell you what is.